Mark has spent nearly 30 years in the industry, gaining an in-depth experience in the retail, hospitality, commercial, industrial, medical and life science market sectors. He’s a team player and enjoys mentoring the younger staff to help them understand the industry. He prides himself on his mentoring skills, as well as his ability to problem solve and manage. He finds it lots of fun to figure out a difficult construction detail.
Mark is involved in all projects from initial inception to completion. He takes satisfaction seeing the end result – how the initial designs have transitioned to the built environment and are being used by his clients. He likes to build strong, long-lasting relationships with his clients on a professional and personal level. Mark’s clients know that he is responsive to their projects and can rely on his work. He is someone who puts a lot of value on respect.
How do you put a client’s goals before your own in a project?
It is important to gain a full understanding of client’s goals before formulating an idea about the project and design. I always let the client’s goals inform and steer the project design.
What makes you most proud about being a Phase Zero Design employee?
I like being part of the team. I enjoy the process of establishing a relationship and friendship with clients. I like the process of design and seeing staff gain knowledge and experience. I hope I help staff expand their knowledge by sharing my experiences.
How do you define the success of a project?
First and foremost: a happy client. Of course, that we also made some money—but primarily that client and their end user enjoys the space we created. In fact, I recently went to Mighty Squirrel Brewing Co. and was able sit on the tap room and biergarten. Simply watching people use and enjoy the space. It was interesting to see how people were navigating the different spaces we created and how everyone seemed to be genuinely happy and excited about their experience.